Refund Policy

1. Overview

At Circle Square Inc., operating as ArmoryFlow, we strive to provide exceptional service. This Refund Policy explains our refund and cancellation procedures for subscription services. Please read this policy carefully before subscribing.

2. Free Trial Period

If you sign up for a subscription plan with a free trial:

• You will not be charged during the trial period
• You may cancel at any time during the trial without charge
• After the trial ends, your subscription will automatically begin and you will be charged
• No refund is necessary for cancellations during the trial period

3. 7-Day Money-Back Guarantee

3.1 Eligibility

We offer a 7-day money-back guarantee for new subscriptions. You are eligible for a full refund if:

• You are a first-time subscriber to ArmoryFlow
• You request a refund within 7 days of your initial payment
• You have not violated our Terms of Service or Acceptable Use Policy

3.2 How to Request

To request a refund under our 7-day money-back guarantee:

1. Email us at support@armoryflow.com
2. Include your account email address and reason for the refund request
3. We will process your refund within 5-7 business days
4. Refunds are issued to the original payment method

3.3 What Happens After Refund

Once a refund is processed:

• Your paid subscription will be immediately canceled
• Your ArmoryFlow dashboard is locked except for the Billing and Help pages, and the POS cannot be used
• Paid features turn off, and distributor integrations that need a paid plan are paused
• Your public storefront stays up for about 7 days after the subscription ends, with email notices, and then shows a maintenance page
• Your store data is not deleted; it stays in your account
• You can reactivate from the Billing page at any time; your account unlocks once payment is confirmed
• To have your account closed and its data deleted, email support@armoryflow.com

An account covered by a separate written agreement with us follows that agreement instead.

4. Monthly Subscriptions

4.1 No Refunds After 7 Days

Monthly subscription fees are non-refundable after the 7-day money-back guarantee period expires. This means:

• You will not receive a refund for the current billing cycle
• Cancellation takes effect at the end of your current billing period
• You retain access to premium features until the end of the paid period

4.2 How to Cancel

To cancel your monthly subscription:

1. Log into your ArmoryFlow account
2. Go to Settings → Billing
3. Click "Cancel Subscription"
4. Confirm cancellation

Your subscription will remain active until the end of your current billing period, and you will not be charged again.

5. Annual Subscriptions

5.1 Pro-Rated Refunds

For annual subscriptions canceled after the 7-day money-back guarantee period, we offer pro-rated refunds calculated as follows:

• Refund amount = (Months remaining / 12) × Annual subscription price
• Pro-rated refunds are available only within the first 90 days of the annual term
• After 90 days, annual subscriptions are non-refundable
• Refunds are processed within 10 business days

5.2 How to Request

To request a pro-rated refund for your annual subscription:

1. Email billing@armoryflow.com
2. Include your account email and subscription details
3. Explain your reason for cancellation (optional but helpful)
4. We will review and process eligible refunds within 10 business days

6. Exceptions and Special Circumstances

6.1 Service Outages

If the Service experiences significant downtime or outages, we may offer:

• Partial refunds for downtime exceeding 24 hours
• Service credits applied to your account
• Extended subscription period at no charge

Refunds for service outages are evaluated on a case-by-case basis and require contacting support.

6.2 Billing Errors

If you are charged incorrectly due to a billing error:

• Contact us immediately at billing@armoryflow.com
• We will investigate and correct the error
• If you were overcharged, we will issue a full refund of the incorrect amount
• Refunds for billing errors are processed within 3-5 business days

6.3 Account Termination by Us

If we terminate your account because you violated our Terms of Service, Acceptable Use Policy, or any addendum, or because of fraud or illegal activity:

• You are not eligible for any refund
• All prepaid fees are forfeited
• You remain responsible for any outstanding charges

If we close or suspend your account for another reason, such as 12 months of inactivity, an FFL that cannot be verified or has expired or been revoked, or failed payment:

• We will not charge you for any billing period that starts after the closure or suspension
• Fees already paid for the current billing period are not refunded
• You remain responsible for any outstanding charges

If we discontinue the Service entirely, we will refund prepaid subscription fees for the unused part of your current billing period.

7. Upgrade and Downgrade Refunds

7.1 Upgrading Plans

When you upgrade to a higher-tier plan from the Billing page:

• The new plan and its features start immediately
• You are charged right away for the price difference over the rest of your current billing period: the new plan's price for the remaining time, less a credit for the unused time on your previous plan
• Your billing date does not change

During a free trial, a plan change is not charged until the trial ends.

7.2 Downgrading Plans

When you downgrade to a lower-tier plan from the Billing page, it depends on how you are billed.

On an annual plan:

• The change takes effect at the end of your current annual term
• You keep your current plan and its features until then
• No refund or credit is given for the higher-tier plan
• You are charged the lower rate when your next term starts

On a monthly plan:

• The change takes effect immediately
• The unused time on your higher-tier plan becomes a credit on your account, applied to your next invoices
• Your billing date does not change

7.3 Switching from Monthly to Annual Billing

Switching from monthly to annual billing is done by our team: email support@armoryflow.com. When we switch it:

• A new annual billing period starts that day, and your billing date moves to the switch date
• You are charged the annual price immediately, less a credit for the unused part of your current month

8. Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your bank or credit card company:

• Your account will be immediately suspended pending resolution
• Please contact us directly to resolve billing issues before initiating a chargeback
• Fraudulent chargebacks may result in permanent account termination
• We reserve the right to pursue collection for legitimate charges disputed via chargeback

9. Refund Processing Time

Refunds are processed according to the following timeline:

• 7-day guarantee refunds: 5-7 business days
• Pro-rated annual refunds: 10 business days
• Billing error refunds: 3-5 business days

Please note that it may take an additional 3-10 business days for the refund to appear in your account, depending on your financial institution.

10. Non-Refundable Items

Except for billing errors (Section 6.2), and except for prepaid subscription fees refunded if we discontinue the Service (Section 6.3), the following are not eligible for refunds:

• One-time services or purchases
• Custom development or integration work
• Data migration services
• Training or consulting fees
• Fees paid more than 90 days ago (except for billing errors)

11. Changes to This Refund Policy

We may update this Refund Policy from time to time. For material changes, we will provide notice by email or in-product notice at least thirty (30) days before the changes take effect, unless a shorter period is required by law or needed to address an urgent security or legal risk. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.

12. Contact Us

For refund requests or questions about this policy, please contact us: