Billing FAQ

How do subscriptions work?

ArmoryFlow offers monthly and annual subscription plans. When you subscribe, you gain access to premium features based on your chosen plan. Your subscription automatically renews at the end of each billing period unless you cancel.

What payment methods do you accept?

We accept all major credit and debit cards including:

• Visa
• Mastercard
• American Express
• Discover

All payments are securely processed through Stripe. We do not store your credit card information.

Is there a free trial?

Yes! We offer a 14-day free trial for new customers. During the trial, you have full access to all features of your selected plan. You won't be charged until the trial ends. You can cancel anytime during the trial without being charged.

Do I need a credit card for the free trial?

No credit card is required to start your free trial. You'll only need to add payment information if you decide to continue after the trial ends.

When will I be charged?

You will be charged:

• Immediately when you subscribe (after free trial ends)
• On the same day each month for monthly subscriptions
• On the same date each year for annual subscriptions

For example, if you subscribe on January 15th, you'll be charged on the 15th of each month.

What's the difference between monthly and annual billing?

How do I switch from monthly to annual billing?

Email support@armoryflow.com and we'll switch it for you. When we do:

• A new annual billing period starts that day, and your billing date moves to the switch date
• You're charged the annual price immediately, less a credit for the unused part of your current month

How do I upgrade my plan?

To upgrade to a higher-tier plan:

1. Go to Settings → Billing
2. Click "Change Plan"
3. Select your new plan
4. Confirm the upgrade

Your new features are available right away. You're charged immediately for the price difference over the rest of your current billing period (the new plan's price for the remaining time, less a credit for unused time on your previous plan), and your billing date stays the same. During a free trial, a plan change is not charged until the trial ends.

How do I downgrade my plan?

To downgrade to a lower-tier plan:

1. Go to Settings → Billing
2. Click "Change Plan"
3. Select the lower-tier plan
4. Confirm the change

On an annual plan, the downgrade takes effect at the end of your current annual term, and you keep your current plan's features until then. On a monthly plan, it takes effect immediately: the unused time on your higher-tier plan becomes a credit on your account, applied to your next invoices, and your billing date stays the same.

How do I update my payment method?

To update your credit card information:

1. Log into your account
2. Go to Settings → Billing
3. Click "Update Payment Method"
4. Enter your new card details
5. Click "Save"

Your new payment method will be used for all future charges.

Can I pause my subscription?

We do not currently offer the ability to pause subscriptions. However, you can:

• Cancel your subscription (access continues until end of billing period)
• Resubscribe at any time to reactivate your account
• Canceling does not delete your store data; it stays in your account

How do I cancel my subscription?

To cancel your subscription:

1. Log into your account
2. Go to Settings → Billing
3. Click "Open Billing Portal"
4. Cancel your subscription in the billing portal

Alternatively, email support@armoryflow.com and we'll cancel for you.

When does my cancellation take effect?

Cancellations take effect at the end of your current billing period. This means:

• You keep access to premium features until your subscription expires
• You won't be charged again after the current period ends
• Your account is then locked until you reactivate, and your data stays in it

Can I get a refund if I cancel?

Refund eligibility depends on when you cancel:

• Within 7 days: Full refund available (first-time subscribers only)
• Monthly plans: No refund after 7-day period
• Annual plans: Pro-rated refund available within 90 days
• Plan changes: Credits for unused time depend on the change; see Section 7 of the Refund Policy

See our Refund Policy for complete details.

What happens to my data after I cancel?

When your subscription ends:

1. Your ArmoryFlow dashboard is locked except for the Billing and Help pages, and the POS cannot be used
2. Paid features turn off, and distributor integrations that need a paid plan are paused
3. Your public storefront stays up for about 7 days, with email notices, and then shows a maintenance page
4. Canceling does not delete your store data; it stays in your account
5. You can reactivate from the Billing page at any time; your account unlocks once payment is confirmed
6. To have your account closed and its data deleted, email support@armoryflow.com

An account covered by a separate written agreement with us follows that agreement instead.

What happens if my payment fails?

If your payment fails:

1. We'll send you an email notification
2. We'll automatically retry charging your card several times over the next few days
3. Your account will remain active during this grace period
4. If payment continues to fail after multiple attempts, your account will be suspended

To avoid suspension, update your payment method as soon as possible.

Why was my card declined?

Common reasons for declined payments:

• Insufficient funds
• Card has expired
• Billing address doesn't match
• Card issuer declined the transaction
• Daily spending limit exceeded

Contact your bank or try a different payment method if issues persist.

How do I reactivate a suspended account?

To reactivate a suspended account due to failed payment:

1. Log into your account
2. Go to Settings → Billing
3. Update your payment method
4. Pay any outstanding balance
5. Your account will be reactivated immediately

Where can I find my invoices?

To access your invoices:

1. Log into your account
2. Go to Settings → Billing
3. Click "View Invoices"
4. Download or print any invoice

You'll also receive invoices via email after each payment.

Can I update my billing information on invoices?

Yes! To update information that appears on invoices:

1. Go to Settings → Billing
2. Click "Edit Billing Information"
3. Update your business name, address, or tax ID
4. Click "Save"

Changes will apply to future invoices. We cannot modify past invoices.

What plans do you offer?

Can prices change?

We reserve the right to change pricing with 30 days' notice. If prices increase:

• You'll receive an email notification
• The new price applies to your next billing cycle
• You can cancel before the price change takes effect
• Annual subscribers are locked in for their current term
• POS beta subscribers keep their beta rate while their POS subscription stays active

Do you offer discounts?

We offer:

• Annual discount: Save 17% by paying annually
• Non-profit discount: Contact us for special pricing
• Promotional offers: Watch for seasonal discounts

Contact sales@armoryflow.com to inquire about volume or enterprise discounts.

Is my payment information secure?

Yes! We use Stripe, a PCI-compliant payment processor, to handle all transactions. We never store your credit card information on our servers. All payment data is encrypted and transmitted securely.

Do you charge sales tax?

Sales tax may be applied based on your location and local regulations. If applicable, tax will be calculated and displayed before you complete your purchase.